Frequently Asked Questions

General Information

What is EcoCrema?
EcoCrema represents a brand that prioritizes the creation of high-quality, eco-friendly products designed to enhance your everyday experiences while advocating for sustainable living.

Ordering and Payments

How do I place an order?
Placing an order is simple! Just browse our website, choose the items you wish to purchase, add them to your cart, and proceed to checkout to complete your order.

Which payment methods do you accept?
We accept a variety of payment options, including major credit cards like Visa, MasterCard, and American Express, as well as PayPal and other secure payment alternatives.

Can I change or cancel my order after it's been placed?
Yes, you can modify or cancel your order within 24 hours after it has been placed. Please contact our customer service team for assistance.

Shipping and Delivery

Where does EcoCrema ship?
At the moment, we only ship to locations within the United States, covering all 50 states.

What is the expected delivery time?
Typically, delivery takes between 5 to 12 business days, depending on your location. We also provide options for expedited shipping.

Can I track my shipment?
Certainly! After your order has been shipped, you will receive an email with a tracking link, allowing you to monitor the status of your package.

What if my order is delayed?
If you notice a delay with your order, please reach out to our customer support team. We will work closely with our shipping partners to resolve any issues promptly.

Returns and Refunds

What is your return policy?
We allow returns within 30 days for products that are unused and still in their original packaging. Please note that shipping costs are not refundable.

How do I return an item?
To start the return process, please contact our customer support team with your order details, and we will provide you with instructions.

When will I see my refund?
Refunds are processed within 10 business days after we receive and inspect the returned items.

Product Details

Are EcoCrema’s products environmentally responsible?
Absolutely! EcoCrema products are developed with a focus on sustainability, utilizing materials and manufacturing processes that are kind to the environment.

Do you offer product warranties?
Yes, our products come with a one-year warranty. Detailed warranty information can be found on each specific product page.

Customer Support

How can I reach customer support?
You can get in touch with our support team through email at support@ecocrema.com, by calling +41 7824 23571, or via our contact page. Our support is available during regular business hours.

Is customer support available in multiple languages?
Currently, we provide customer support exclusively in English.

Privacy and Security

How is my personal data protected?
We utilize advanced encryption and secure payment processes to ensure the safety of your personal information. For more information, please refer to our Privacy Policy.

Can I refuse to have my data collected?
Yes, you have the option to opt out of data collection. You can do this by contacting our support team or visiting the "Do Not Sell My Information" section on our website.