Shipping Policy
Last updated: 14-01-2025
These shipping and delivery terms are part of our Terms and Conditions and should therefore be read in conjunction with them. Please take a moment to carefully read our shipping and delivery terms. They apply to all orders you place with us.
What Shipping and Delivery Options Are Available?
We offer various shipping options to make sure you receive your order in a timely manner. Below are the details of our shipping methods:
Free Shipping
We offer free shipping on all orders within United States.
Shipping Partners
We partner with reliable shipping companies to ensure your order reaches you safely and on time. Our trusted partners include:
- UPS
- DHL
- FedEx
- USPS
Delivery Times
The estimated delivery time for orders is typically between 5 and 12 business days, depending on your location and product availability.
Shipping Cutoff Time
Our cutoff time for same-day processing is 2:00 PM (EST). Orders placed after this time will be processed the next business day.
Processing Time
Orders are typically processed within 1-2 business days after the order is placed. During peak periods, such as holidays, processing time may take slightly longer.
Countries We Ship To
Currently, we ship to the following countries:
- United States
What Happens If My Order is Delayed?
If there is a delay in the delivery of your order, we will notify you immediately and provide an updated estimated delivery date. We will do everything we can to resolve the issue as quickly as possible.
For more information, please refer to our Terms and Conditions.
Can I Cancel My Order After Placing It?
If you wish to cancel your order immediately after placing it, please contact us as soon as possible at support@ecocrema.com. We will attempt to cancel the order, but if the order has already been processed and shipped, cancellation will not be possible.
Questions About Returns?
If you have any questions about returns, please visit our Return Policy.
Contact Information
Company Name: EcoCrema GmbH
Address: Hummelstrasse 4, 5200 Brugg, Switzerland
Email: support@ecocrema.com
Phone: +41 7824 23571
Contact Form: Click Here
Business Hour:
Monday–Friday: 9:00 AM–5:00 PM (EST)
Response Hour:
We aim to respond within 24 to 48 Business hours.